How to check your order?
After the order has been created and paid you would receive a notification from genglob.com regarding your order status.
The order goes through following status:
Pending - This state indicates your order has been received and waiting for a copy of prescription or payment confirmation from our payment service provider (we normally use PayPal as our service provider).
Processing - This state indicates your payment authorization has been received by us and we started processing your order i.e. it is being packed for shipping to destination.
Shipping - This state indicates your order has been shipped and payment authorization has been captured i.e. we would successfully charge your credit card once the order is shipped.
Complete - This state indicates your order has been successfully delivered to you nad is completed.
Canceled - This state indicates that your order has been cancelled. There are multiple reason for cancel:
- Payment not received
- Cancelled within 24 hours of placing the order on your request.
- Products you ordered is out of stock.
All your orders are shipped through EMS Speed Post which you can track at:
http://services.ptcmysore.gov.in/speednettracking/
Once your order is out of India please click on the country in this list for tracking:
http://services.ptcmysore.gov.in/speednettracking/internationaltracking.htm
If you have any questions please contact us.